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Terms & Conditions

Welcome to Custom Patches by Fineyst. By accessing our website or placing an order with us, you agree to comply with and be bound by the following Terms and Conditions.

Effective Date: August 2, 2025

Please read these terms carefully before submitting your order.

1. Order Acceptance & Process

All orders are accepted at our discretion. Once you submit your design and specifications, our team will review and confirm with a digital proof or sample. Your approval of this proof confirms the start of production. Changes cannot be made after approval.

By approving the sample, you confirm the patch's:

Size
Thread colors
Backing style
Border and placement
Overall layout

You are responsible for verifying that all details are correct before approving.

2. Pricing, Payment & Currency

All prices are listed in U.S. Dollars (USD) unless otherwise specified. Quotes provided are based on:

Quantity ordered
Patch size and shape
Type of backing (iron-on, Velcro, etc.)
Add-on features (metallic thread, glow-in-the-dark, etc.)

Full payment is required upfront before production begins, unless otherwise agreed in writing. We accept all major credit/debit cards and bank transfers. For bulk B2B orders, Net Terms may be discussed based on volume and order history.

3. Revisions & Artwork Guidelines

We offer free artwork assistance and unlimited revisions before approval. However:

Once you approve the digital sample, the design is considered final.
Any changes requested after production begins may incur extra charges or be denied depending on production stage.
You are responsible for submitting high-resolution artwork or vector files (.AI, .EPS, .PDF). We are not liable for errors resulting from low-quality artwork uploads.

4. Production & Shipping

Estimated production time ranges from 7 to 15 business days, depending on complexity and volume. Shipping time is additional and varies by location.

We are not liable for:

Carrier or customs delays
Incorrect shipping addresses provided by the customer
Lost or stolen packages after delivery confirmation

All shipments are made through reputable carriers (UPS, FedEx, DHL, USPS). Expedited shipping is available at an extra cost.

5. Cancellations & Refunds

Once your patch design is approved and production begins, orders cannot be canceled, refunded, or changed.

We do not offer refunds for:

Customer errors in design, spelling, or quantity
Slight variances in color or layout
Delays caused by shipping carriers

If you receive defective patches or items that do not match the approved proof, you must contact us within 7 days of receiving your order. We may request photos and details to assess the issue. If verified, we will offer a free remake or credit.

6. Intellectual Property & Usage Rights

By submitting a design to us, you confirm that you own the rights or have obtained proper licensing for any logos, artwork, or text used.

We reserve the right to:

Refuse any order that infringes copyright or contains inappropriate content
Display your finished patches on our website or marketing platforms (unless otherwise requested in writing)

If you wish to keep your designs confidential, please notify us in advance or provide a Non-Disclosure Agreement (NDA).

Contact Us

If you have questions or need clarification regarding our Terms & Conditions, feel free to contact our team:

Email: [email protected]

Phone: 1-234-567-8910

Website: https://custompatches.us.com

Pro Tip

For the best patch results, always review your digital sample thoroughly, communicate all design expectations clearly, and allow enough time for production and delivery.

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Privacy Policy

How we collect, use, and protect your personal information.

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Shipping Policy

Details about our shipping methods, timeframes, and costs.

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Refund Policy

Information about our refund and returns procedures.

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Have Questions About Our Terms?

Our customer service team is ready to assist you with any questions about our terms and conditions.

Contact Us