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We want you to be completely satisfied with your purchase. Learn about our refund and returns process.
Last Updated: May 15, 2024
At Custom Patches, we take pride in creating high-quality custom patches that meet your expectations. However, we understand that sometimes issues may arise. Please review our refund and returns policy below.
Since all our patches are custom-made to your specifications, we cannot accept returns or provide refunds for correctly produced orders. Before production begins, we provide digital proofs for your approval to ensure your complete satisfaction with the design.
If your patches arrive with manufacturing defects, please contact us within 7 days of receiving your order. We may request photos of the defective items to assess the issue. If we confirm a manufacturing defect, we will offer one of the following solutions:
You may cancel your order without penalty before you approve the final design proof. Once you approve the design proof and production begins, cancellations are not possible, and payment is non-refundable.
If you receive the wrong order or if there's a discrepancy in the quantity of patches received, please contact us within 7 days of delivery. We will work to resolve the issue promptly by sending the correct items or providing a refund for missing items.
To initiate a return or refund request, please contact our customer service team at [email protected] with the following information:
If a refund is approved, it will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
If you have any questions about our Refund and Returns Policy, please contact us at:
Our customer service team is ready to assist you with any questions or concerns about our return and refund process.
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