Shipping Policy

Last Updated: August 2, 2025

1. Processing Time

Before your custom patches are shipped, they need to be produced. Our standard processing time is as follows:

• Standard Processing: 2-4 business days after order placement

This processing time includes design approval and production preparation. For complex designs or large orders, processing time may vary. We'll keep you updated on your order status throughout the process.

2. Shipping Methods & Timeframes

Once your custom patches are processed, they will be shipped via our standard shipping method:

* Delivery times are estimates and not guaranteed. Actual delivery times may vary based on location, customs processing, and other factors.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected, package weight, dimensions, and destination. The exact shipping cost will be displayed during checkout before you complete your purchase.

We occasionally offer free shipping promotions for orders above a certain value. These promotions will be clearly communicated on our website when available.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number through the carrier's website.

If you have any questions about your shipment or need assistance with tracking, please contact our customer service team.

5. International Shipping

We ship to most countries worldwide. International customers are responsible for all duties, taxes, and customs fees that may be imposed by their country's regulations. These fees are not included in the shipping cost and will be collected by the delivery carrier or customs office.

International shipping times may vary significantly depending on the destination country, customs processing, and local delivery conditions.

6. Address Accuracy

It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for delays or delivery failures due to incorrect address information.

If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges required to reship the order.

7. Shipping Delays

While we strive to meet all estimated delivery timeframes, delays can occur due to factors beyond our control, including:

• Weather conditions
• Natural disasters
• Carrier delays
• Customs processing for international shipments
• High volume shipping periods (holidays, etc.)

We will make every effort to communicate any known delays and provide updated delivery estimates when possible.

8. Lost or Damaged Packages

If your package appears to be lost or damaged during transit:

1. Contact us within 7 days of the expected delivery date
2. Provide your order number and any tracking information
3. For damaged items, please take photos of the damaged packaging and products

We will work with the shipping carrier to resolve the issue and, if necessary, arrange for replacement products to be sent.

9. Contact Information

If you have any questions about our shipping policy or need assistance with a shipment, please contact us at: