Privacy Policy

Effective Date: May 20, 2025

Address: 122 Henderson Rd, Sandy Creek, NY 13145, USABrand: Custom Patches

At Custom Patches, we are committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our website or interact with us.

Orders and Information Collection

When placing an order on https://custompatches.us.com, you are required to provide contact and payment information (such as name, shipping address, email, credit card number, and expiration date). This information is used solely to:

• Process and fulfill your orders
• Communicate order status
• Provide customer service if needed

If there is any issue processing your order, we will use your contact details to reach out.

Email Communications & Catalogs

Custom Patches respects your privacy. We do not sell, rent, or share your email address, mailing address, or any other personally identifiable information with third parties for marketing purposes.

Choice/Opt-Out

You may unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link provided in every promotional message.

Color Matching and Accuracy

Unless explicitly agreed upon in writing, all colors are matched as closely as possible to your submitted artwork.

Please note:

• Variations may occur due to hand-coloring and dye differences.
• For exact color matching, we use the Pantone® Matching System (PMS). An additional fee of $15 per color applies for precise Pantone color matching.

Monitor Disclaimer: Due to monitor calibration differences, the colors on your screen may not perfectly match those in the physical product or Pantone guide.

Cookies & Tracking Technologies

Our site uses cookies to improve your browsing experience, manage your shopping cart, and enhance our marketing efforts.

Cookies may:

• Store session and cart data
• Personalize your experience
• Track site behavior anonymously for analytics

You can disable cookies in your browser settings, but this may limit certain functionalities of our site.

Third-Party Advertising

We partner with trusted advertising platforms like Google Ads and Teracent to serve customized ads based on your previous visits.

• To opt out of Google Ads cookies, visit: Google Ads Settings
• To opt out of Teracent cookies, visit: Teracent Opt-Out

SMS Notifications

a. Information Collection

We collect mobile numbers from users who opt in to receive SMS alerts, which may include:

• Order updates
• Shipping notifications
• Special offers or promotional messages

b. Consent to Receive Messages

By opting in, you consent to receive automated text messages from Custom Patches. These messages may include transactional or promotional content.

c. Opt-Out Options

You may opt out at any time by updating your communication preferences in your account settings or by replying STOP to any message.

d. Frequency and Carrier Charges

• Message frequency will vary
• Standard message and data rates may apply
• Contact your carrier for details regarding your messaging plan

e. Security

We implement appropriate safeguards to protect your mobile data and will never sell or share your mobile number with third parties unless legally required.

Data Security

We take security seriously. Your sensitive data, such as payment information, is encrypted using SSL (Secure Sockets Layer) – the industry standard in online security.

We also restrict access to your information and use secure data storage protocols to protect it both online and offline.

Updating or Correcting Your Information

To update, correct, or delete your personal information, you may contact us directly at:

📧 Email: [email protected]

We will make all reasonable efforts to respond and act upon your request promptly.

Notification of Changes

If any changes are made to our Privacy Policy, they will be published on this page. You are encouraged to review this policy periodically to stay informed about how we protect your data.

How We Handle Changes

• Material changes will be communicated via this page
• We will update the "Effective Date" to reflect revisions
• Your continued use of the website after changes constitutes your agreement to the updated terms

Contact Us

For any privacy-related concerns or inquiries:

We are committed to addressing your concerns in a timely and transparent manner—typically within five business days.

Custom Patches values your trust and is dedicated to ensuring your privacy is protected at every step of your experience with us.